Joe

So it all started when I emailed with inquiry to have waterless tank heater and info on my air conditioning so I was setup with Bruce Hamilton who was and has been upfront and honest with the whole deal from the start so we decided we would go above and beyond and get everything in the home replaced with new furnace, air conditioning and a waterless heater. The next day 2 guys came who were amazing and installed our waterless heater and on they went now Friday morning comes and here we go so first instead of ringing the door bell and saying hey Reliance here my dog start barking alerting me that something is happening outside so I go out and there is Tom 3042 walking around my property and then he says oh sorry I'm with Reliance. After about 10 minutes shows up the Reliance work van and they begin there work which went pretty quick for a new furnace and ac install. Not to mention all the damage they did to my home outside and inside now dealing with Bruce about the scratched walls and broken flower pot outside. Saturday morning system runs seems good at this point happy then Sunday start wandering to why our windows no longer have water build on them when 3 years now we did so I go check out the new humidifier which was given to us and it's not setup correctly wow here's an installer who after 14 years with company Jeff 1023 so he said forgot to test the unit to see if it was functioning properly, so that made me wonder I immediately text my advisor Bruce and he said I call you Monday with that not being good enough For us we called customer service and within 1 hour came mark r Rch 1823 he rightaway says 1 your nest isn't wired to run new furnace and he couldn't believe that Jeff 1023 wouldn't have checked that so we chatted and my 2 year old daughter liked he him that's how friendly he was so he then checked humidifier and like I thought no water going into unit so not tested just installed horrible service Jeff 1023 and Tom 3042 after that he went above and beyond and was curious that the high and low gas output probably also wasn't setup so he tested it in front of me and nope it neither wasn't after that we checked the toggle switches on furnace motherboard to see if the 2 stage end of furnace was setup and it wasn't so he configured that too and off he went and now everything is running like it should have the only issue we have is that about 5 walls are damaged from taking old furnace out and broken well stepped and crushed flower pot and where they drilled outside they never cleaned up also in basement we have 2 foldable chairs as spare seating to guests well 1 chair was place behind furnace like we never would have found it with 2 dirty boot prints on it so it was used as a step ladder I'm sorry but doesn't Reliance have the money to give installers a step stool like wake up horrible customer service and still waiting after email Bruce regarding the damages to see where we going with that that's all would not recommend Reliance home comfort to anyone as long as Jeff 1023 and Tom 3042 work there thank you

Had burloak do mine and neighbours driveway they were so polite from the initial phone call with the office, after signing contract with sales guy they scheduled me in for prep, Joe the prep crew showed up and was so polite, they tore out out asphalt in under 10 minutes and added sub grade aggregate and also cleaned everything, next was asphalt crew who is run by Richard who after finalizing the grade they immediately paved driveways under 1 hours time very knowledgeable foreman and crew thank you for a great experience will be telling the world about you guys....

Ok so the foreman Nick shows up has no clue what us involved with grade then he paves and water is just piddling on driveway and he says it's supposed to