Steve, the sales man was great. However, it took 6 months for my windows to be installed. Ordered June 16th 2024 and installed Dec 19th, 2024. The first time they came to install the windows they were the wrong size. The windows were then re-measured a week later and I waited for new windows to be built. The second time they put the windows in but they were the wrong size AGAIN! (install also took 5 hours when I was told 2hrs and I had to cancel plans). For both "installs" I had to clear out my bathroom and washroom for them to work which was time consuming for work that was not done! The communication was poor and not forthcoming. I had to reach out to them to find out what was happening with my windows. They offered me 100$ off the bill which I HAD to ask for. 100$ is nothing after all headaches. Would I recommend them? Nope. Get your act together Consumers direct and provide good customer service.
- Approximate cost of services:
- $1,700.00