Karma1234

A technician shows up to fix furnace thats not working my sister was home and the technician did not provide any update on the furnace just left and said everything was ok . When I came home I noticed that the furnace was still not working and the filter wasnt even pushed back in properly it was left half way out . When we called back the company they said that there needed to be further service to the furnace and scheduled service the following day between 9-12 pm they were a no show . Called the company they say technician called in sick and they tried to contact us but there was no call on our end . They said they would set up emergency service for today between 12-4 pm it is now 337 pm and they have not arrived no phone call I attempted to call them and there is no answer . We have reached very cold temperatures and the house is freezing and these people we have a contract with fail to communicate fail to fulfill their duties and takes no accountability for anything . I suggest if you are planning on using this company you go elsewhere I will never recommend this company to anyone . The lack of empathy seeing that we are reaching freezing temperatures just before Christmas that they would leave us hanging like this is completely unprofessional. Its ok though . God is good and you will get your karma