mattbin

Randy and his crew did exactly what we asked and exactly as they committed. Good communications throughout and good work completed on time.

We hired Ashlar to remove a deck and concrete patio, and replace it all with interlocking stone. They did a great job, despite finding some rather strange construction choices by the house's previous owner. They completed the work on time, and were friendly and accommodating. We are very satisfied with their work and would use them again.

We had our furnace installed by Cosmopolitan in 2015. Cosmopolitan installed the furnace and is the only one to have ever serviced it. In the fall of 2017, the furnace stopped working. It took four service calls, over six days, to identify and fix the issue - which was a blocked exhaust pipe. Again, Cosmopolitan installed the furnace. They installed the exhaust pipe in such a way that it got blocked (in only two years of operation). In January 2018, the furnace stopped working again. When I called Cosmopolitan's emergency line I was told that it would take four days for a technician to arrive. When I demanded an earlier service call they told me they would call me back. They did not call back but an hour later a technician arrived. He changed the angle of the exhaust pipe and the furnace is now running again. However, we are just waiting for the next failure and I am dreading the next time I have to call Cosmopolitan for help. A few days later the furnace failed yet again. After repeated calls, and repeated promises from their office that they would call back, we gave up. They've apparently given up on us too. Don't make the mistake we did and get Cosmopolitan to install your furnace. Big on promises, short on quality and terrible customer service. Even though they are responsible for the mess they've made, at this point we're just going to go elsewhere. It will cost money we don't deserve to pay, but it's better than dealing with this mess of a company. Edit: they called us to try to get us to change this review, and called to offer us our annual servicing, but never called to fix the problem we were having. That's the kind of company you're dealing with. I strongly recommend that you avoid this company.

Everything went well through the sales process, and arranging the installation. An installation issue occurred and although the technician initially assigned to the job failed to follow through, the company management did follow up satisfactorily and we expect that the issue will be resolved very soon. I do commend the company on working to follow up on the issue as soon as they were informed of it. Note second review added. Two years later we are still dealing with the poor installation. Only way to get action with this company is to explain issues on this site. Avoid.

Our moving crew took a 15 minute break out of every hour they worked. They were slow --even with the breaks -- and extremely unprofessional. When we complained to management afterwards, they mysteriously found numerous "extra" charges that they "didn't include", which were never discussed before and did not appear on the estimate. We would never use Premiere again, not only because of the poor work they did, but also because of the terrible attitude of their management.