Reviews

1/10

They dont tell you if power outage even with solar you have no power and after your 15 year payment plan is up than you have to give them a lump some for the rest of it Also if you sell your place like I did the new owner and myself called them after sending everything they wanted filled out to do the change and I NEVER GOT DONE AS THEY DID NOT KNOW WHERE ALL THE PAPER WORK WENT AND TRIED TO BLAME US AND SAID WE DID NOT SEND IT BUT WE HAD YHE POLRON REP ON THE PHONE AND HE WENT AND CHECKED AND TOLD US THEY RECEIVED IT BUT THEY STILL KEPT TAKING THE PAYMENT FROM MY ACCOUNT SO I HAD TO PAY ALMOST 20 every 3 months to put stop payment on them and fought with them for almost a year and I told them they will be dealing with my lawyer if they dont straighten this out now than got a call from a female rep and she sent everything to the new owner and I was with him and we filled it out again and sent it again for the 4 or 5 time and she finally got it switched over to the new owner but they manage red to get 2 payments out of my account for 84.16 each time so they cost me 168.32 on payments they took plus 4 payments of around 20.00 for stop payment which is another 80.00 so it cost me 248.32 which is BS and all because they do not know what they are doing when it comes to the paper work STAY AWAY FROM POLRON SOLAR !!!!!!!!!!!!!

Approximate cost of services:
$28,000.00
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Company Response

Hi! We're sorry to hear about your experience. We understand selling your home can be a stressful process and we will always try our best to make the contract transfer to the new homeowner as smooth as possible. From our records, we were in communication with you last October when you sold your house. We requested that you send the necessary contract documents to the new homeowner and have them return the signed copy to us so we could complete the transfer. We did receive confirmation from you that the new homeowner sent the documents, however, upon review our team never received an email with the signed copy of the documents, despite multiple searches. We communicated these issues with you from November of last year to February of this year. We then requesting the new homeowner's contact so we could follow up with him directly and asked you to confirm which email address the documents were sent to as we still had not received anything. We received his contact email in late January and proceeded to directly send the new homeowner the contract documents. After not hearing back, we followed up again with them twice in February. Since then our team continued to attempt emailing and calling the new homeowner. 

As we could not complete the contract transfer without the required documents, the contract and payment remained under your name. We do apologize for any stress caused, however there was nothing we could do until the contract could be officially transferred over to the new homeowner. Since the house was sold last October, we made numerous attempts to acquire the documents needed to complete the transfer. The new homeowner emailed our team July 2nd and we completed the transfer by July 3rd as soon as we got the signed documents. We sent over the remaining balance to the new homeowner and started his lease payments the following month.