Cia, you called us on behalf of the home owner to assess a broken shower control; this was obviously broken before you called us, hence the need for the call. You agreed to pay $69+hst for a visual assessment ONLY of this broken control; so it is puzzling to read that you felt you were “still stuck” paying the $69 fee, since it was understood upfront that you would be paying it regardless, and it was in no way a surprise fee. As a result of the visual assessment, we provided a quote to address the broken shower control for $319+hst, minus the assessment fee (not the $1000 quote you claim). The home owner declined proceeding with our quote saying he would “attempt to fix it himself”. We received a call a few days later from the owner, advising that the shower control was broken and that we were now responsible to repair it at no charge, despite us never having touched it, never having taken any tools off of our truck, and the owner never going ahead with our quote. We reminded the home owner of these facts. Our recommendation proved to be the correct solution, as the other company did the proposed repair at roughly the same price, which is why it is also puzzling to read that you believe DrainWorks to be “outrageously expensive” when our quote was a mere $20 off from the one you proceeded with. Our signed invoice and documentation regarding this visual assessment and quote that followed, backs up the facts that we have stated above. Looking at our 1200+ reviews here, it is evident that DrainWorks, always provides service with the utmost transparency and integrity, day in, and day out.