Tina Chai from Unionville

We purchase brand new furnace from Direct Energy 5 years ago with 20 years labour and parts warranty. First service call was made last year for buring smell and no hot air coming from vents even furnace is running. Technician came in and decided to order blower but it didn't get installed as the second technician decided to just change capacitor instead of the blower. After that, we had another few appointments as the furnace either stopped working or buring smell came back again. Anyway, we survived during winter. This June, when we turned on A/C, no cold air came out so had to call service again. Technician told us that inside of furnace there was a switch and it was turned to the wrong setting by last technician and he set it back. A/C worked again. Shortly after he left we detected buring smell again. We had to call service. Then we had at least 5 appointments. Furnace blower, fan wheels and another capacitor got all changed. After last appointment we found the fan can't be turn off after tenicinian changed fan wheel! It seems like the technician connect wrong wire to the motherborad when he intalled new fan wheel. As when we set themersat fan setting to "ON", fan could be off . But when we set fan to "Auto", it just keeps going. Also furnace is very loud now when fan is on. We have to book another appointment to fix it. Long story short -- 5 years old furnace with new blower, new fan wheel and new capacitor installed and still experience problems. We had at least 10 appointments within one year for the furnace repairs. Now I'm tired for the time I put in each appointments. Can these technician be trusted? They don't test before they leave. Or should we claim a new furnace from Direct Energy? 5 years old furnace should not be that bad!