I rarely write negative reviews, but I felt compelled to share my experience. I have spent thousands of dollars with Atlas Care, and they were fantastic until recently. They frequently required me to block off large portions of my day to accommodate their visits, which I did without issue. However, they repeatedly arrived with incorrect parts and unprepared technicians. Frustrated, I attempted to speak with a manager multiple times. Eventually, I received a call from Nimo, the operations manager, who was aggressive and confrontational from the start. This was before we even began discussing my concerns. Despite the ongoing issues, they had no problem collecting the assessment fee, which should be waived if proceeding with a replacement. Given the unprofessional behavior and lack of customer value, I strongly advise against using Atlas Care. Despite having a membership and spending close to $8,000 with them this year, I will not be returning.
- Approximate cost of services:
- $1,000.00