Horrible customer service. The sales employee Ryan was excellent at his job and thats why we were confident that we would have a great experience with Durabuilt however then we encountered problems and supervisor and manager Jeff and Jacob were both horrible. Went behind my back to a window cleaner and wouldnt pay them to complete the job and said see if she notices. I got told by management that it was none of my business and that I was being unreasonable. I am still shocked at how I have been treated.
- Approximate cost of services:
- $40,000.00
- Company Response
Hi Julie! We sincerely apologize for any inconvenience caused. It's sad to hear that our service fell short of your expectations, especially after the positive experience you had with Ryan. This is not the level of service we strive to provide, and we are taking your feedback very seriously. We are currently reviewing the situation with our team to ensure that this does not happen again in the future. In the meantime, you can contact us at reviews@durabuiltwindows.com to discuss your experience further and take immediate steps to rectify the situation.