Nathalie M

He gained our trust then we booked him. Gave him 50% cash for the job. He started March 10. Was only working 3=4jrs per day. Where we asked questions about the job and why things were done a certain way. He was vague and sarcastic often to the point that we were scared to ask questions. We asked him several times why the Corners of 2 or our closets were not sanded and he kept replying its a closet Noone will see it. He wanted a progress payment of $1000 He had been at our house for 2 weeks. He had only worked a few hrs a day and 3 days had not showed up. He still had our railings and balusters to do. When we told him we would only give him more money when the floors are done, he was upset and he came to our house on a saturday and suppossably applied 3 coats of polyurethane but he was only at our house 2 hrs. This was for our whole house. 900 sqf of house. We returned the next day and saw the job. We gave him the payment. On the monday morning , he was supposed to come back to finish the job but we got email that he could not come due to family emergency. We were not allowed to place furniture on floors until the Tuesday night. On Wednesday we placed some furniture in our living room and it scratched right away right down to below the stain. We realized they were not finished right. The floor was mat and not shiny, was rough under our socked feet not smooth like a finished floor. He had been gone for 3 weeks. We them decided to not continue our job with him. We had now overpaid him. We got 2 other flooring company to assess and check the floors. Both told us there is no way there is more then 1 coat of poly on them. They also told us that the reason the floor color is so uneven has nothing to do with the type of wood but from the way the color and Sanding was done. They said he did not raise the grain before applying the stain and he did not blend the edges with the rest of the floor and he did not buff the floors for the poly. The color of our floor is very uneven and we could see where he had started color and where he had to mix more to finish it. We even found an area or floor that he missed completely with the polyurethane. As for the closet corners, He was just cutting corners. So to fix the floor we had to pay another $1500 plus tax and that was just to polyurethane properly. It was not to fix the stain as we could not afford that. He was refusing to give us our overpayment back. We finally got it today after 7 weeks of communicating with him. He has very poor communication skill and wants us to treat him like a friend instead of a contrator we hired.