I had Danny ( the owner ) come to my house prior to the work getting done and give me a quote. He was very pleasant and seemed to genuinly care about our carpets . He went over all the rooms and told us that the front room might need the silver package which would cost more but would clean better , all the while assuring us that the stains in our carpet would be easily taken care of and that it would all look good as new. We were very excited about getting our carpets cleaned, our son and his family had a house fire , so while it was being repaired they all stayed with us. Two extra adults, two children 1&2 , a big dog and 2 cats. Needless to say the carpets mainly in the front room had an abundance of spots from the childrens bottles and a few bigger accidents that come along with kids in the house, but we assured they would all be gone.
I order two social shopper coupoms for $39 each which were worth $129 and included" Professional steam carpet cleaning for 4 rooms, plus hallway or up to 700 square feet". I bought one for myself for the upstairs and one for my dad who lives downstairs , that alone would have been $258 , then I paid $35 each for two extra rooms and another $15 for my stairs, so all totaled it works out to be worth 353.00 ( I paid out of my pocket $168 ).
He arrived on time , and went right to work. He did my dads area first , which included a bedroom a dining room and a front room, which was completed in under 20 minutes for the pre spray and the steam cleaning. He then proceeded to work going up the stairs telling me that he would let me know if any of the areas would need the silver package and I was fine with that thinking that maybe my carpets werent that ad after all . He did a pre spray on the stairs and in all the rooms sparying the front room ( the most stained room ) last , then started steam cleaning in the front room first! I was pretty shocked that he didnt leave the spray sit longer while he did the other rooms. I moved everything out of my front room and dinning room except the couches and the dinning room table , he didnt move the table at all , just went around it, and my couches he just leaned his weight on them and pushed them out of the way with his body and I might add he didnt put any of the couches back , they were left all in one corner ( I have one couch and two love seats ). While he was steam cleaning , the only thing he said to me was that it wasnt coming out like he thought , but not at any time did he ask if I wanted him to use other spray or go up to a silver package ,he just left it and went onto the other rooms. When he finished the upstairs in barely half an hour he prodeeded to the last room downstairs my daughters bedroom. After he was done he put all his stuff away and then stood downstairs yelling up to me that he was all done. I payed him the extra $90 ( including the tax ) for the two extra rooms and the stairs and he was gone.
I was very disappointed that the stains were still in my carpet , especially all the milk & juice stains from the kids bottles , there are little circles all over my carpet . I am assuming my carpets are clean , but certainly NOT stain free as promised. When my husband came home from work he was quite upset with how the carpets turned out , and he right away called the office to complain, he got an answering machine. The next day the secretary called and asked what the problem was , I explained and she said " he said we declined the silver package" which I told her was NOT true , it was NEVER at anytime offered other than him telling me that he would let me know if any room needed it. She said she would have him call us back , and I replied that I wanted him to speak to my husband so to call after 4:30 pm. It has now been over a week , and we have not received a return call.
I would absolutely NOT recommend Aladdin Home Care to anyone !
