MacDonald Install

We arranged for an evaluation of forced air gas furnace and AC and replaced our aged equipment with a new FAG Furnace and Heat Pump as per the evaluation and recommendation. Since installation, we have had finished basement flooding due to external placement of the new heat pump. The extreme amount if water discharge was not discussed withvus at all prior to install. Our efforts to resolve have been met with silence. Inviting a tech to evaluate resulted in a service call charge and a promise to have a manager follow up. Months later, no follow up. We are now in a position of needing to hire a different company to advise and likely relocate the heat pump prior to beginning to resolve the water damage from water intrusion in to our finished lower level kitchen. Very unsatisfactory, considering this install was pushed to occur very quickly in July with absolutely no conversation regarding water discharge. Expensive lessen for us which is getting more expensive each day this continues to be unresolved. The photos provided really don't properly capture the ice dam that forms under the heat pump at minus temperatures, nor the ice hazard that has been created on the walkway running between our house and the neighbour's exterior foundation wall. At the moment, we are emptying more than a bucket a day of water that ends up draining out and down the side of our foundation, finding its way through our foundation wall.