From initial quote to additions and changes we had great service from all the staff with this company. Like many it started with a cold call that just happened to be well timed. My wife had been asking about getting new windows for some time so I accepted the offer to come and get the quote done. Kevin came and did the initial measurements and quotes for the different quality of windows they offered and we made our selection. He helped by explaining the difference between a "frame-in and a "frame-out" replacement. This difference affects the window trim. A follow-up booking for final measurements was made and then just the wait on the windows. During this time I made the change of adding a window in the garage as well as changing from paint grade to stain grade wood trim. There were no problems for either. The install date was set and John and Connie came to do the work. They were a delight to work with (they did all the work). John put up with my jokes and Connie kept the place clean and tidy. They were both great to speak to and John was accommodating of the last minute (that day) trim changes I made without a fuss. John also took the time to explain, in greater detail, the "frame-in" versus "frame-out" which helped me to understand the process after seeing it in progress. Initially I had planned to be there throughout the work, being a little concerned of having strangers in my house. Almost immediately I felt comfortable with them and was able to go and run errands and get lots of other work done. Connie noticed a small flaw in one window (looks like pen on the inside of the glass) and advised it would be replaced. The windows look great. The trim neat and tidy. The place was left clean and neat. I read all the other reviews and no doubt some people didn't get the service we did. I had done my on-line research after the call and found this company had one of the best BBB profiles for this industry. Clearly people make the difference. Kevin our initial sales guy did a great job and took the time to explain. I missed the final measurements but my wife assured me it was on time and polite. Finally the installers, John and Connie, you need to clone these two and likely the problem comments would disappear. On time, neat, polite, accommodating, helpful, and pleasant to be around. Based on my experience I would suggest Landmark for your window replacement.
- Approximate cost of services:
- $22,000.00
- What could this company do to improve their services?
- They need to get someone with some training in customer service who will doing the replies to negative comments. Arguing with people over the internet doesn't work. Potential customers don't want to see it thrown back at the person who made the negative comments. They do want to see what Landmark did to make it right, or explain. Explanations should not have exclamation points!! It makes you look petty. These comments are not a personal attack, so please don't let it change your style of reply. Have a look at what several hotel companies do on the Expedia website for examples. Also someone needs to use the built-in computer spell checker and watch for the those really long run on sentences as the people reading these and paying the big money for Landmark windows can and do read them and expect more from the company even in replies to comments and as you can tell this was one of those long run on sentences that I mentioned and should not happen. Thanks and have a great day.
- Any advice to offer fellow homeowners facing a similar project?
- Check BBB, on-line reviews and make sure they are comfortable with the job being done. Get additional quotes if needed. Landmarks prices are at the top of the industry and because of that people expect a great deal and frankly given the prices should get it.