Andrea from Bowmanville

Purchased a new central air unit in June of 2007. This ran perfectly until September 2007; when leak "repair" one was done. May/June 2008 brought on leak "repair" 2. This continued on EVERY season - at least one leak repair per season. Leak repair 6 was done May 2011. September 2011, it does again. They come out, but are unable to find the leak; and advised we wait until spring to have it looked at again. This made me nervous, as the warranty was supposed to end June 2012. Technician assured me there was no reason to worry, as with all the problems I'd had, they would give me at least another year on the warranty. I asked him to put that in writing; which he did write on the receipt. Turned out this person was not in a position to make such a claim, so this was debunked. Anyway, they came out in May; and supposedly found the leak. They could not get the parts in and schedule a repair until after the warranty was set to expire; so they tried to tell me I'd have to pay for the cost of the repair and the coolant; as the guarantee was going to be up!!!!!!! Asked the tech to call their supervisor so I could speak to them. No...they can't do that. I said fine...I'll get back to you after I have spoken to a lawyer. Supervisor did call back the next day, when we discussed the fact that this unit had had 7 leaks in 5 years; so clearly either the Trane unit itself is faulty, or it was shoddy workmanship. So, to me the only thing that made sense would be to scrap this system and install a new one. Of course they could not do that; but after informing them that I was in contact with a lawyer, they did agree to doing that last repair. Of course when I try to turn on the unit again this spring ... big surprise, the air blowing out is room temperature again!!!!! Long story short, this "company" will do the absolute bare minimum, and nothing more. I've learned from my mistake, and will NEVER deal with direct energy again ... and needless to say nor will any of my friends or neighbors after seeing what I've gone through.