Kathleen Preston from Rockwood

I sold my house, and in the agreement of purchase and sale, I had to buyout my rental furnace from Direct Energy. I called in March to get this done, as our closing date was in May, and I wanted to get it done with plenty of time to spare. My March to April bill came with the buyout amount on it, which I paid. Thinking this was all taken care of, I then received my final bill in the mail for April to May. Low and behold, the rental fee has been charged for the month. I called their billing department to take care of this, and for some reason had to be transferred to billing twice, even though I had called the number for the billing department. When I finally reached the correct person, they explained that it can take 1 to 2 billing cycles for these charges to be rectified. I found her customer service skills horrendous. She was extremely rude to me on the phone, and did not seem to want to listen to my concerns about this rental amount showing on the new owner's bill. She even went as far as to say "You should have called us before you moved". Excuse me? I'm pretty sure I did, when I called to buyout the furnace. Was this two months not enought time for Direct Energy to make the correct adjustments on the account? When I became irate at this comment, I asked to speak to a supervisor, only to be transferred to Enbridge Gas so I could deal with the billing issue with them. They are now putting a dispute together against Direct Energy. What I don't understand is how the managers at Direct Energy to not realize how poorly trained their customer service individuals are. They lack common sense, tact, and manners. I am so glad that I do not have to deal with them any more. I will never sign up for anything with this company again. If you want to keep your customers, try being nice to them.