Professional services, knowledgeable technician.
I was hesitant to hire services of a company that was recommended through Facebook rather than personal recommendations and experiences. None of my friends however has recently installed a humidifier and so nobody I knew could recommend a technician. The staff technician of this company not only installed a humidifier, but he also made recommendations about the heat pump that was installed by another company just two weeks ago. I then reached out to that company and pointed out on mistakes they made. They agreed to fix their mistakes. So, it was a dual service that Robert (our licensed technician) provided without charging any extra. I highly recommend this company.
- Approximate cost of services:
- $400.00
- Company Response
Thank you do much for your kind review Inessa! We are thrilled to hear that you had such a positive experience with our company. At Cozy Castle, we take pride in providing excellent service and going above and beyond for our customers. We understand the importance of thoroughness and attention to detail, which is why our technician, Robert, not only installed the humidifier but also took the time to assess your heat pump installation and make recommendations for improvements. We are glad that his recommendations led to the other company acknowledging their mistakes and agreeing to fix them. Customer satisfaction is our top priority, and we are glad that we were able to provide you with a dual service without any extra charge. Thank you for recommending our company, and please don't hesitate to reach out if you need any further assistance in the future.