Anne Brown from Collingwood

A quick update to my complaint. I am pleased to say that I was contacted by the Office of the President at Direct Energy Home Services and they have agreed to re-imburse the cancellation fee. They have resolved the issue to my satisfaction. Thankyou. Below is my original complaint. Their response was completely erroneous. The company has no intention of refunding the cancellation fee and have been quite patronizing in their response. CTV news was contacted and they will look further into my complaint. A word of warning to other consumers... DO NOT enter a protection plan agreement on line. It's not worth it. Read the rest of the reviews on this site and others and you will come to the same conclusion. Anne B. Anne B from Collingwood 1 | Oshawa Location | May 27, 2013 0 Direct Energy refused to cancel a renewal that was not authorized back in January. In April they told us the contract would be cancelled but the May billing included $151 charge for a cancelled annual plan. I am a senior of 82 yrs of age and on a fixed income and can't believe they are so dishonest and unprofessional at customer service. They even refused to allow us to speak to a supervisor...Rude, Rude, Rude. Beware they are dishonest to customers without any regrets whatsoever. 1 of 1 people found this review helpful Price & Advice Company Response: Hi Anne, Sorry to hear about this experience. Can you please send us your information so we can investigate further and resolve your issue. Thank you.