Bea - Sudbury

Never having done any major reno work was intimidating to say the least. However, Lorenzo provided us with the information we needed to make our renovation a successful one. He allowed us to take all the time we needed to make the choices for items we were purchasing to redo the bathroom. We never left Plumbing Warehouse without solutions for all of the problems we were encountering throughout varying stages of our plumbing reno. Lorenzo followed up by telephone to ensure deliveries arrived promptly - and they did. I would recommend this store to anyone doing any type of repair or reno work in their bathroom or kitchen areas.

Staff helped us with tricks of the trade making our first DIY reno less difficult - everything from take home samples, tool and colour suggestions and combos. They were there every step of the way offering tips to make the tasks easier for us. Their words of support and encouragement were so appreciated.

Since having our central air installed, it never really cooled our home down. For 3 seasons it remained humid, damp and rather uncomfortable no matter what temp the system was set at. Despite having it serviced many times, the answer was always the same - it was installed properly and it was just our furnace getting too old We were told it was time to replace it. With limited dollars, we decided to get a second opinion. A smaller, independant local company came in and did their magic. Needless to say, from that time on, we finally had a properly functioning & cooled home during the summer months. Seems that Reliance never installed the system properly in the first place. A word of caution - just because a company works with the energy supplier doesn't mean they are always right about everything. When in doubt, get a second opinion before spending money. Bravo to the small business contractor - bigger isn't always better. I can only recall the reps name as Jim.