Reviews

0/10

I was called by Dr Green and asked if I would like to have a seed and fertilization package. Sounded like a great idea. The first spring seed happened in AUGUST when my grass is already burning from the heat. They claimed the person who entered my account quit. So apparently, anyone who buys this package from someone is dependent on the salesman to not quit? Anyway, they were not sorry when I called. Not sorry when I called again when they still didn't show up. Now they tell me they plan to reseed in NOVEMBER and I can't cancel my auto-renew until after that. Which means they'll probably be closed for the season. In their services, when they did show up, there was no sign of aeration(paid for), no sign of fertilization, no sign except the one they leave showing they were there. I don't believe they actually did any work. My paperwork shows that my lawn is both even and uneven, dense and spare, moist and dry. They are terrible in every aspect of their company, right from day 1 to fraud at the end. Not to mention their fabulous auto-renew program. Total garbage. Do not hire Dr. Green.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Hey Catherine, I did look over you account and the application you got in August was a fertilizer and weed control. We wait to do the aeration and over seeding in the fall because it is more beneficial. Once we do the aeration we shoot the grass seeds down into the holes so there is more seed to soil contact. It will help thicken up your lawn quickly and help prevent new weeds from germinating. Another benefit is, 80% of root development occurs in the fall.. in Alberta because of the harsh winter your lawn losses 20% of grass, so by doing it in the fall it will help you out during the spring. Please let me know if there is anything I can do to help improve your experience with Dr. Green by emailing me at pbrar@doctorgreen.com.

10/10

I hired this company purely based on the confidence and knowledge of Dylan the owner. He was fantastic from day 1. He was honest and provided all sorts of options for us. He was patient and understanding and 100% professional. We did encounter a couple of bumps but Dylan ensured that we remained happy and did not ask for payment until the job was 100% complete. Would recommend Freehold to anyone. I've had a lot of bad trades over the years, Dylan / Freehold really opened my eyes to what a good contractor is!

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

So nice of you Catherine!

You and Marc were so understanding about the small damage to the eves during the original driveway removal. It's great to do work for great people. When issues occur it's a simple conversation about how we are going to make it right.

You have changed the look of your home, enjoy it for years to come!