Pipe replacement from foundation to property line
Run, do not walk away from this company! They have never once responded to any of my concerns regarding my collapsing retaining wall (which they under-cut, did not shore-up and left uncovered for 4 months. This left me open to a law suit if someone had fallen into the hole. They told me that they had filled the hole and the mounds were the soil that needed to settle once the temperatures got warmer. Here is the story: we had a sewage back-up and engaged Rooter Man to come do the necessary repairs. It turned out that they had to dig relatively close to our brand new retaining wall which was completed less than one month before. Naturally I raised this as a concern but was told that all would be fine. I raised it again when I saw how close they were digging and again was assured. Well, it turns out that they under-cut the retaining wall by at least 18 inches and of course, it started to collapse in the spring. The main issue was the under-cutting which was not supported in any way except the "key stone" effect of the stones and the fact that they left a 3 foot deep hole in my front yard for 4 months. No caution tape, just a tarp. I was told that they had filled the hole and that the soil would settle when the snow melted and it warmed up. Well, the snow melted and the tarp blew off revealing a 3 foot hole! This is a health and safety nightmare! I could have been sued if someone (like the mail carrier or paper boy often do) had trudged across my lawn thinking it was a pile of snow. This company also refused to honour the discount coupons from their web site because I would be entitled to a rebate from the city for the back-water valve. The paper work they provided to us to submit to the city was also entirely wrong (said we had an illegal parking pad rather than a private drive). They didn't get anything right! Run as fast as you can. I would have rather had sewage in my basement than deal with this company again.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Maintain a safe work site from the minute they start work until the minute they leave.
- Any advice to offer fellow homeowners facing a similar project?
- Avoid this company
- Company Response
Hi Stephanie, I am very sorry to hear about the horrible experience that the last owner/operator of this company put you through. I can assure you that the new management and staff strictly abide by all building codes, occupational health and safety act, employment standards and are WSIB licensed and are fully insured.
