Service may be good until you want to end the contract or have defective equipment no longer under contract. You never own the equipment and will be assessed a buy out at "depreciated fair market value". In my case, I completed my 7 year contract on Feb. 1, 2023. My furnace was damaged in late September and needed replacement. I was shocked to get an e-mail a few days later "Lawyers Request" saying I owed $3,955 for the furnace. I was floored! There is a (convoluted) provision in the contract saying how the amount is assessed, based on fair market value. I've paid approximately $9,000 over the past 7+ years. And I owe another $4,000? I understand there is a service component to the contract, but I have quotes on NEW furnaces for $500 -$600 more than what I am being assessed as fair. I have a hard time accepting this practice.
- Approximate cost of services:
- $3,955.00
- Company Response
Hello Annette, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com