Unreliable

I purchased brand new best Reliance has to offer TRANE heat pump with furnace system, cost about $15,000. Went away for thanksgiving weekend and we were looking forward to a warm house - heat system! Horrified. We walked into 58 F and dropping. Called Reliance for a technician and told 2 day wait. No technicians available and fully booked. Unacceptable. Asked what is my family, including 2 kids suppose to do, freeze? The lady replied Yes!! I offered Reliance to subcontract the service call out and I could bill them. She said, no, the warranty calls for a Reliance tech. The System is not even 2 months old. First time calling for heat and no heat. Seems to be a wiring issue. The guy that came out to instal was cursing and swearing because he hated to instal heat pumps and was clearly not knowing how to. No heat in near zero outdoor temperatures is an emergency call, not a wait situation - especially when the instal guy screwed up - is not skilled or perhaps certified to instal this unit. Extremely upset and dissatisfied. This is your gig Reliance - to deliver reliable heat. Couldnt even deliver reliable installation. Further troubled by unreliable oncall service. Shame. Failed this one Reliance 3 fold Reliance.