Judy

I hired WINCAN Windows and Doors to come install windows and a patio door, but after the windows were installed, I noticed that my four, fabric silhouette blinds had been punctured and ripped. When I called Justin about it, he sent Ryan (installer) the following day to see the damages. I was told that things would be made right and that they would not run from the problem. The last I heard from them, they said that they were waiting for an estimate on repairing the damaged blinds and would call me back. Its been almost three months. I am still waiting for their call. I have not been able to reach anyone via email, text or phone after leaving several messages. When Justin first came to my house to provide me with an estimate, he told me how he took over his fathers business and how he prided himself on the same hard, honest work his father put in, many years before him. I really question his integrity and wonder what his father would think if he saw how he handled this situation. I understand mistakes are made on the job, but he should do the right thing and reach a solution. Misleading customers by making false promises is an unacceptable way to do business in my eyes. WINCAN, I await your response to my phone calls, emails and texts and I remain open to reaching a conclusion. Until then, I find it necessary to let people know what a nightmare I experienced and it is for this reason that I would not recommend this business to anyone. Customers, spend your money elsewhere and spare yourself the headache.