Lindsey

Unfortunately I would not recommend action furnace. We ended up going with action furnace although they were more expensive than another competitor, simply because of the numerous benefits that were listed in their customer service. After a month of having our AC installed, it had frozen up and stopped working. According to their no frustration guarantee we would be eligible to receive a free hotel and $500. When I called about this I spoke to someone who tried to give every excuse of why this wouldnt apply, when there are no contingencies listed on this guarantee. It has been a month and a half and no one will return my call, and it is listed on my file that it doesnt apply because it was an issue with my thermostat, when the technician never once said that was the cause of the air conditioner freezing up. Beyond the worst customer service. They will try anything to get out of what they promise, and ignore you when you try to make it right. My assumption would be their reviews are based on people who have received basic services without issues, and when there are issues, this is where they are deceitful and try to blame the customer.