Beware of these people! On the day of the move 2 people showed up who had no tools, no dollies, no experience and basically kept telling stories and making excuses for not being able to do the job. When I asked them why they showed up without tolls their explanation was that their tools were missing. When i asked them how they would move my furniture their answer was that I would have to help them. I called up the Customer Service thrice that very day and every time someone promised to call me back and never called me back. So, I called a few friends took my own tools and loaded my stuff on the truck. The so called 'movers' did not even know how to use furniture or hand dollies! at the end of the day here is the summary of the move: Me and my friends had to take all the heavy stuff out of mt house and they loaded the truck. They had no clue how to load the truck, so a small 1700 square feet house they could load in 2 rounds! they loaded once and I had to go to my new place and empty it they cam back again for the rest of the stuff and were not able to load the remaining articles! Next day I had to call another help to clear out the rest because my house was sold. I had to keep them for almost 12 hours! (Certainly not an example of "Professional Fast Movers" as they promise) The damage list is extensive but here are a few - Dinning Table, Mattress, Hutch and Buffet, Computer table, etc. Surprisingly, no one from the customer service called me even till today (July 7th - the move date was June 25th).
- Approximate cost of services:
- $1,000.00
- Company Response
We have gone over our records very carefully. We cannot determine who this customer is to help right this situation. We did do some moves within that area of Calgary in the past year and all those customers were very pleased with our service. We invite this reviewer to please contact us so that we will help them in any way possible. Customer service has always been top priority for us and we hope this reviewer gives us the chance to respond to them. We are fair and responsible, and this review is misplaced.
