Tony Palmer from Burlington

In the three years since becoming a Reliance Home Comfort customer I have been consistently please with the service provided by the company's technicians. Kristin G who completed this year's HVAC inspection raised the bar. She was thorough and deliberate during the inspection, and her post-inspection report to me very detailed.

Chris arrived at the worksite exactly when expected and conducted the inspection professionally and efficiently. He did not hesitate to answer questions and he provided some very useful advice regarding our air conditioning system.

Mine was not a big job yet Rob and son Billy approached it with enthusiasm and professionalism. They worked efficiently and quickly and did the job right the first time. I was particularly pleased that when they found an opening in their schedule they slotted my job in a day earlier than planned.

Last Saturday I called Reliance to report a problem with my water heater. Within 10 minutes a technician appeared; ten minutes later he determined that a new water heater was required and immediately set-up an installation appointment for the following Monday. At exactly the appointed hour an installation technician, Daryl, arrived. He quickly got about his work: he made recommendations as to the type of tanks available and thoroughly explained the advantages and disadvantages of each; he removed the old tank; installed the new one; cleaned up any mess that was made and was out the door within the hour. A completely satisfactory experience.