Avinash in Ajax

I want to share my frustrating experience with Reliance Home Comfort after purchasing a townhouse in Toronto. I was required to take up the water heater, air conditioner, and air handler rental as part of purchasing my property. However, they went ahead and added electrical and plumbing protection plans to my bill without my consent. When I saw the extra charges on my first bill, I called to cancel those plans and get rid of the charges. Instead of helping, they offered me a so-called "free trial" for a month. They also suggested I book a home inspection and an electrical inspection to prove the usefulness of their plans. So, I took their advice and had the inspection done. The electrician verified all the plug points and said everything was okay. He even told me new houses like mine couldn't have any issues. It was obvious they were trying to justify their unnecessary plans. But things got worse when I decided to cancel those plans due to their terrible service. Instead of agreeing, they told me I had to pay the first few months' charges that they initially said were waived off. Their excuse? They claimed my agreement for an inspection meant I agreed to the charges. What really gets me is how they tricked me into getting services I never even wanted, just so they could squeeze an extra $100 out of me on top of the already crazy $200 monthly equipment rental fees. It's unbelievable that a company would stoop so low to make money off their customers. To make matters worse, their customer service was beyond rude. They were disrespectful on the phone and I have been threatened with multiple emails to send debt collectors after me and my credit score would take a hit if I dont pay up these bogus charges. I'm absolutely disgusted by how Reliance Home Comfort treated me. They roped me into something I didn't need or want, and it's clear they care more about money than keeping customers happy. If you're thinking about using their services, think twice. This company's tactics and attitude are just plain wrong.