Val

We had a main floor renovation done by McLeans during the fall of 2023. We came into this very nervous as we have had a bad experience with a bathroom reno with another company, and starting a kitchen reno is like getting pregnant, everyone has a horror story to share. We are happy to say our experience with the McLean family was very positive, and we love our new main floor. Once we designed what we wanted and picked the cabinets they had a door made to take home and see how it looked. Much to my dismay it looked so much more red in our home. We took it around and found floors and tiles etc that worked with it. But in the end it wasnt what I wanted. Barb helped me find a better colour and we started over and committed to the job. We were told 3-4 weeks which we didnt believe for a second. I was sure a job this big would be months. From day one we saw how much customer service means to this company. The demo team came out and got to work. They put a massive fan with a filter on it to try and keep the mess down, they hung plastic everywhere. They took the walls to the studs, removed the floors, took out the powder room and the front closet. Then Terry, Dave and Travis came in to rebuild. They covered the floors that were being kept. They were beyond patient with all the questions and with the puppy. In fact he got quite a few treats. They were very friendly and responsive and kept us constantly informed with things going on. We sourced our own floors and were helpful organizing the timing for them to do their part. They showed up everyday to work and put in a long day leaving the construction zone cleaner then I would have imaginedy. In spite of a problem with our island counter top at the source for the quartz we were quickly able to choose a new slab and in the end we are more then happy with it. In the end the job was completed on time and on budget. We have been living with it for 3 months now and we love it. It is beautiful and functional. I would not hesitate to have them back to do another job.