Reviews

10/10

I recently had Casa Bella replace 12 of my windows. I first considered replacement a few years ago and discussed with their salesman, Matt Harant. I decided to postpone replacement at that time but reached out again to Matt when we finally decided on the replacement. Matt is great to deal with, he knows the product very well and was able to answer all my questions (and I had many!) and also make recommendations based on our needs. Pricing was fair for the work required and so we moved forward with the install. Matt kept me updated on progress of the build and expected start date. The job started as planned. Matt had said the install would take 2-days...but it took 3 and this was not a problem as I could tell the work crew (Billy Danny, Andrew & Kevin) took pride in the quality of their work. They laid out drop clothes everywhere to prevent damage to wood floors / stairs. Window replacement is a messy job but they cleaned up and vacuumed the work areas at the end of each day. What impressed me most was the little things they found and repaired which was not noted in the estimate. They noticed the mortar joints in my sills were breaking away and replaced with caulking (they even matched the colour to the sills!) to prevent water from entering. I also had a basement that had the caulking breaking away and when I was inspecting the window install, I noticed they recaulked the basement window...not big, time consuming items...but it showed their focus on customer satisfaction. I have an entry door that will need to be replaced soon and they will definitely get my business. I would highly recommend Casa Bella to any family / friends considering window replacement.

Approximate cost of services:
$12,000.00
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Company Response

Hello Tony - Thank you for submitting a review for Casa Bella Windows and Doors. Our main focus is to ensure we take care of our customer and provide you with a product that best suits your needs. We feel by using our own factory trained employees to install your windows makes a big difference. Our team takes pride in their work and in making sure it's a clean and seamless process with as little disruption to the homeowner as possible. Thanks again for taking the time to submit a review and your kind words for our team - it justifies our efforts and we really do appreciate it. We hope you enjoy your new windows. Sincerely, Paul Gitlin - Marketing Manager CBW

10/10

Simon and his crew did an excellent job refinishing our 20-year-old original honey oak staircase to a white and espresso brown in Dec. 2016. We got a few estimates; Simon's quote was not the cheapest but he was the only one confident in his ability to stain the oak veneer siding of our stairs brown. Everyone else said it had to painted white because the staining could not be guaranteed to match. He matched it perfectly. His crew also masked off all the rooms to minimize the dust and cleaned up at the end of every night. The job took about a week. We paid extra for the custom stain to match our hardwood floor and it was worth it. We were very pleased overall with the company's work and wouldn't hesitate to recommend him to others.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Tony for taking your time out to write a review for us!
We are very happy that you and Carmelina are happy with the new look of your stairs!
It was a pleasure to work at your house.
Thank you for choosing our company for the project!

10/10

I decided calling Renato based on the reviews I read. He returned my call ppromptly and arranged for an appointment. When he inspected my current system, he immediately noticed the plenum on my furnace was too small and that my gas meter did not have the capacity for a new furnace. He provided all the required details for Enbridge to upgrade my meter. Renato gave me his recommendation for the best furnace and ac to use..but he also provided other options. Workers were very professional, the job was completed on time and the work area was very clean after the installation. Renato also called me the next day to follow up on the installation and make sure there were no problems or questions. I would definitely recommend Renato.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for nice review.Renato and crew