LPL

Front door was installed on April 20, 2023. The installer damaged our vinyl siding/surround and when I pointed this out, he stated "I cannot do anything about that". In addition the caulking looked horrible as it was expanding out of the frame. We immediately reported these issues to the installation department with photos and they said they will schedule the inspection for repair. This was not done and we had to follow up with them to arrange the appointment for inspection, which was scheduled for May 16, 2023. The inspector agreed that the work was not acceptable and said he would submit an order for the repair parts and schedule a date to do the repairs. It is now June 13, 2023 and we have yet to get the repairs done. We have contacted the service department 4 times and get the same response - "we have no E.T.A. on the order". I have asked them to follow up on the order and continually get told that the person who does this is not available. Or, I have been transferred to the individual only to be informed that I am the 9th caller in line. I have yet to speak to anyone at Nordik that is actually willing to complete the repair. The Nordik warrantly is absolutely useless as they have no intention of ever repairing the damage done to our front entrance. We paid alot of money and they damaged our property. I would strongly recommend that this company be avoided!!!!