We had our 3 washrooms renovated by Lucas and his team one year ago and I'm happy to finally be writing this review! Firstly, Lucas is very personable, polite and patient - which is so important when you invite someone to work in your home. He wasn't offended if I wanted something changed or redone (within reason) and was honest with us when something couldn't be altered in the price quoted. Although we had our own design ideas and vision, we implemented some of his suggestions as well. Everyone he brought into our home was also extremely kind and helpful and a pleasure to work with. Secondly, workmanship! The Tailored Contracting team paid attention to detail and didn't rush the job. We were regularly updated and details confirmed. If I was in the office, we would video call so I could see exactly what the question was about without guessing what something would look like. They covered all areas necessary and cleaned up at the end of the each day. During reno, a few things were effected in other parts of the house (such as some stucco falling off the ceiling below or a pot light popping out) - Lucas made sure those parts of the house were fixed/cleaned as well. I had a small list of items to fix/alter at the end of the project and all of these were taken care of before final payment. Lastly, the aftermath. A project might be great when completed but might not stand the test of time. We have had 2 issues in the past year. Firstly, shortly after completion, one shower was leaking. It turned out to be a faulty cartridge and Lucas' plumber visited 2 more times to install 2 new ones for us. Secondly, paint started peeling away from the masterbath ceiling... the room gets hot and humid despite having two fans. Lucas waited until we were in phase 3 during this pandemic and it was safe for him and his painter to visit. All problem spots were sanded, fixed and painted again to perfection. Overall, we had a great experience working with Lucas and his team!
- Company Response
Aamna, thank you very much for taking the time to write such a great review. It was a pleasure working with you and Faheim.