Reviews

0/10

We were happy with this home purchase. It is clear that the intention was to build a place a family could enjoy. However the builders 2 year warranty and after care service simply does not exist. We have begged so many times for simple items such as: Where can we find the shut off valves, tile, fixtures, handles, cabinets, windows, etc. There is no communication. The website talks about loving the customer. This for us has been zero experience. There was no pre-delivery inspection or courtesy walk through. The workmanship unfortunately is rushed in several places, such as the installation of: roof, flooring, garage floor, doors, ceilings, painting, and more. We even found mould on the basement floor that was part of the old home. The cement siding was poorly installed, and to this has nail holes and gaps that should not be there. The driveway asphalt and exterior drainage both with the piping and the ground was awful. We are not demanding customers, but we do pride ourselves in clear communication, and having the forum to ask for good will service when spending over a million dollars for a home.

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0/10

Poor customer service. The owner was insulting, Obnoxious, and entirely egotistical. After a very expensive bill (the product is way of over-priced), and severe inconvenience which resulted in a financial loss, the best compensation was $50.00. Shop around. You will do better elsewhere.

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Company Response

Hello EG,
We fully believe that our customers have a right to express their opinions. Many reviews add value to a potential customers’ research, while offering the business helpful constructive criticism to better service their customers.

Other reviews simply resort to name calling and add no value.

We provide our customers with a two hour window for our installer's arrival, as well as an appointment length which varies based on product and application. This is quite typical for at-home service providers. The vast majority of our customers take time away from work to be home for their installations, just as you did. None of them expect to be paid by us for missed work, much less do they extol the many thousands of dollars they lost from a mildly extended installation appointment.

We offered you a compensatory gesture of goodwill for an install which took slightly longer than expected. That is what was reasonable. Your installation issue didn’t warrant more compensation than that of a client with less lofty an income.

It’s unfortunate that some consumers believe a threat of social media blackmail will have businesses kowtowing to their unreasonable demands. We value each of our customers equally, and will not be held hostage by the threat of an unfair review.

Thank you,
Phantom Screens Ontario Customer Service

10/10

Amazing! Great work! Awesome product. Clean installation and a pleasure to watch! Mike was patient, and took his time to go through all options. He personally did the work, and again paid diligent attention to hidden details and the final look. Again, thank you Mike!

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Company Response

Thanks for your business.
Art of Mirror Framing
https://www.artofmirrorframing.com/

10/10

This company was an exciting delight to work with. I had 4 quotes, and they were half the cost of the others. Whilst other companies made me feel that my expectations were unreasonable, OnWall Solutions were so open minded. Gav Givons personal interest, great imagination, and amazing attention to detail was superb! He was not afraid of my persistence, fussy ways, and more so my passion for the final look. He was willing to work around my personal schedule, and was so helpful with the time consuming design process. There were opportunities for creative design and thinking outside the box. The team is highly skilled, coming each day ready & eager to execute a quality high end product. You can see for yourself! So what did I get done? A Polyurea floor, fully panelled walls, cabinets both at the rear of the garage for storage and for the electrical cabinet, a finished dry wall ceiling, with accessories of hooks and baskets. The team is professional, efficient, and trustworthy. I note that the weather delayed the project because the ceiling mud would not dry at first, but the companies patience and eager to please paid off. The garage may not be an important part of the home for you, it wasn't for us. However the fact remains, especially in the GTA where space is an issue, the garage can become a very useful organized storage area, from a pit of rubbish, to a room of gems!

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10/10

Very professional company! They were recommended to me by Gav Givon @ OnWall Solutions (garage renovation company). Smart Doors as s company are easy to liase with. Michael the owner personally came to do the quote, and explained all the little technical details. The product is great quality, and manufactured in the United States. The door is insulated and there is a rubber and vinyl sealing that goes around the door. You get new steel rails for the door too. The colour black costs extra. The warranty is good, and the customer service is fantastic. If you have any issues, they want to know about it right away! The installation was pleasant. The installer pays attention to his work, did a thorough job, and tested things as he went along. The install took about 2 hours. They take all the old materials away. I love my new garage door!

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Company Response

Thank you for your business and referral

8/10

Great service, full of knowledge. The front window was rotting and needed to be replaced. The installation and process was very easy. They even have a reasonable monthly payment schedule if you did not want to spend the lump sum up front. Very accommodating.

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10/10

This company has beautiful furniture, out of this world selection, tons of sales. We went when there was a 40% sale. The staff are very helpful and ensure there is lots of coffee and treats. the prices are reasonable, and you can negotiate. The veneer wood is solid and gives great impressions.

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First Review

8/10

Great customer service, awesome sales, decent quality items. We love shopping here. We found that the selection was unique and varied. The hallway pieces, as well as the mirrors and cushions are nice.

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10/10

This is one of the most beautiful stores you could go to where you see leather imported from Italy materials crafted by hand to create some of the most comfortable and long lasting couches. Gabriele the owner, is a gentlemen. He patiently takes you through his wide selection and helps you to understand the science behind what he does. Go take a look! You wont be disappointed!

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10/10

A beautiful service, good quality solid maple custom made furniture. Ron is the owner, he takes you through all the details and allows you to create and influence the vision and size you have in mind. We purchased a KIng Size bed, Liquor cabinet, 2 End tables, coffee table. We are very happy! The prices are reasonable and very competitive.

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9/10

If you have a town house, and are lacking in space, and need to be efficient with what you have then Kaylie her father and the team at Custom Closets are the right people to work with. They are kind, patient, diligent, humble, and thorough. The pricing is 50% the quotes of other companies in the GTA. We are very pleased with the job, great custom designs, we were able to satisfy every need. The highlight was the dresser. Let the photos speak or themselves. The score 9/10 is to reflect the installer, he is smart and and talented, but can be a little messy and rough. However be patient, and look at the final results, any issues will be dealt with by Marty the Master Jedi. The team are happy to come out several times if something needs fixing. In my case adding lights, fixing the size of the grommet. GREAT PEOPLE GREAT COMPANY GREAT PRICE GREAT PRODUCT!

1 of 1 people found this review helpful.
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10/10

Mike Solti & his family are one of the most decent, loving, fair, fun, helpful, patient, sincere, honest, knowledgeable people I know. Mike came and gave me a reasonable quote. The team of 7 did the work in 3 days, which would normally take 2 people 2 weeks. The team were considerate of the neighbours, efficient, organized, paying attention to detail, diligent, always open to discussions, questions, feedback, minor adjustments. I cannot praise this company enough. Mike even came back a few times to tie up loose ends. It was marvellous seeing the the entire family working together in unity. We have a townhouse with a small garden. Drainage was an issue, as well as being creative with the space we had. we wanted to build a legal deck without going through the trouble of getting a permit. Mike was able to raised the ground 2 feet, with a solid foundation, connecting the down rain pipe to an underground pipe to take the water to the back bedding of flowers and shrubs. The deck is 22 inches high, open concept 10 x 10 made from Azek PVC material. Mike had great contacts for all materials including stone. I just loved watching the crew digging all the earth up, putting the gravel, then the lime stone crush, followed by the pounding machine, then the laying of the stone, concluding with a special grout - to the average home owner who is not handy, nor has the time to do a solid job, get Mike Solti & his family transform your garden to a place you will want to hang out in at every opportunity. ps. Mike is one of the most practical people I have ever worked with on a project, great visionary, good clarity of mind!

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