My furnace broke down on the coldest day of the year (-25 C) and the technician I have called in the past was out of country. I called Dupont...they are in my area and have been in business for 50 years. Mario phoned me back right away and offered to come at 11pm on the same day once he was done his other calls. Our fireplace and space heaters were doing a good job keeping the house warm so as much as I appreciated his offer on what for him was likely one of his busiest days of the year, I told him to arrive in the morning when he was fresh. He told me he'd arrive at 7:30am. Mario was at my door at 7:30am sharp. He diagnosed the problem in no time and made the repair. It's rare that I encounter a trade professional who came to me without a reference, who is as good at his job as I am at mine. I was impressed. Mario even phoned me the next day to follow up. Dupont is my new HVAC go to...these folks know how to run a professional trade services business. Thanks Mario!
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- Company Response
Thank you so much for the wonderful review!
We here at Dupont are so pleased that you had such a great experience with our company!
we know how important it is to get people heat fast! No one likes to be cold!! We always like to do what we can!
We are so glad to have gained you as a customer
Heather @ Dupont Heating