Iain Bennett from Etobicoke

We had a leak in our basement at the back of our house. The Aquatech folks came out, assessed, quoted and got the work done all within a matter of days. The waterproofing itself for the one wall took one day. Most importantly they cleaned up our back yard beautifully, it's as if they weren't there.

We purchased a Samsung washer and dryer from Faulkner's recently. The washer, unfortunately, was DOA (water leaking out the front door of the washer). We had to go through Samsung's bureaucratic process to get a technician out, to us demanding a replacement given how long it was taking. Unfortunately Faulkner's hands were tied mainly because of Samsung's asinine policies around returns. The Faulkner's team stuck with us through the process. Samsung authorized the return, but said it would take 2 to 4 weeks to process, and that was already on top of the two weeks wasted due to the repair folks sent by Samsung (not Faulkner). Faulkner's helped us through each step going to bat for us with their Samsung rep to get the okay to get it returned sooner than the 2 to 4 weeks Samsung was saying. The sales process was great - the team were accommodating and setup the units correctly. They were professional and a joy to deal with. I would totally recommend Faulkner's!

If Samsung or LG book a repair with these guys, ask for another repair service. These guys are horrible. They arrived on time, and they ran our washer that was defective on arrival and confirmed this issue - that part was good. However, no follow up, and after talking to both Elite and Samsung for our washer, we're not sure the correct part was ordered and given there was no follow up, we've asked Samsung for a complete replacement of the unit and not to attempt to fix.