Costs 1. We were charged $50 more for the truck fee then originally quoted. 2. We were to be provided 5 wardrobe boxes at no extra cost. None were provided. When questioned about this was told it wasn't part of the quote even though I showed the quote that included it was. Finally, the crew leader agreed to provide; but, it took about 4 hours to get them. I believe one of the crew members went to a big box store and brought us 4 to use (one was damaged). To my surprise, they charged me $150 for these boxes. Professionalism 1. No floor runners were used in either location. 2. They disassembled the bed frames; but, did not reassemble. 3. Many cigarette butts were thrown on the ground, driveways, etc. in both locations. 4. The crew leader was constantly on the phone and distracted leaving only 2 other crew members to do most of the moving. 5. Found the crew leader sleeping on the job for approximately 45 minutes inside our house. Items 1. Multiple items were damaged (dents, scratches) and a mirror was broken. 2. Our hand dolly/truck that wasnt to be moved went missing from both locations. When questioned about this the next day when noticed it was missing was told that it ended up the truck accidentally. Was returned 2 days later.
- Approximate cost of services:
- $1,800.00