We purchased an $800 top of the line, "Top Rated" , Samsung washing machine. From the day it was installed it was not working properly. No clothes came out remotely clean, my clothes from the gym even still had actual deodorant on them! In our first visit back to the store, we were ignored and dismissed by the staff. Finally we were referred to the 'manager' who said that it was out of their hands, and was now the manufacturers issue. After numerous subsequent visits to the retail store in hopes of getting a new machine, we soon realized that BAD BOY does not provide Customer Service in ANY FORM. After they had made the sale, they wanted nothing to do with us. Only 5 weeks old now, we have continually read the manual over and over again to see if we were not using the settings properly. I guess this is the reason why they call themselves “BAD BOY”. Here we are now setting up a claim for this "Top of the Line", $800 washing machine. The machine does not seem to rinse the soap and softener from the clothes, the rinse cycle is not working properly, the drum does not seem to fill enough water to even cover the clothes. Being sold a lemon and having to go to the Laundry Mat at $8.00 a load and with 5 people at home is very frustrating and costly. The immediate action of BAD BOY would be appreciated. After this experience, we would demand of any reputable company to offer us a full refund on the product. However, from Bad Boy we, at the very least, can only hope to exchange the machine for another model. My family members and I have taken to various social media outlets in hopes of gaining Bad Boy's attention to the situation, if not to at least deter our friends and family from making the same mistake. If this issue is resolved by Bad Boy in the manner which we speak of, we will consider taking such public commentaries down.
- Approximate cost of services:
- $800.00