Gary in Toronto

We had a catastrophe when a major drain became clogged causing water to back up and overflow all over the floor and into the carpeting in the adjoining room. Mirza came as scheduled and went right to work. It was a complicated job due to the drain tubes from the washing machine and the condensate emptying into the same drain tube . It was further complicated by a difficult trap behind the wall which extended into an adjoining space that was inaccessible. Mirza took it all in stride and asked permission to cut a hole which would give him access to the drain trap. He cut a comparatively small hole in order to access the problem. He removed the clog, tested the drain out and left. He was most efficient and professional. We definitely will contact Milani the next time we require service and will request that Mirza be assigned to the call.