Tracy Pike from Kanata

Fall 2012 we hired Service Experts to service our furnace and signed up for the AC to be done in the spring as well. When we turned the AC on for the first time we noticed water coming out from under the furnace, so we threw down some towels, turned off the AC and called Service Experts to make an appointment for the Spring AC service. The technician came, we explained the watr issue and let him get to work. When he was finished we asked about the water issue and he said that everything was working properly now. The receipt outlined all the work done, including that the drain line was cleared. It wasn't. We turned on the AC and went about daily life. We were out of the house a lot and a couple of weeks later went downstairs to discover that the basement was soaked and that all the wood flooring was ruined. We called Service Experts and they sent a second Technician in who had to clear the drain line with blasts of compressed nitrogen. The drain line was completely clogged. We had to go through the Insurance Company to get a company in to take up the floor, dry out the basement , check for mold, and replace the floor and baseboards, which took months. All of this because the first technician didn't do his job properly. Never Again!!

We bought our house in 2005 and soon realized that the windows were cheap and not energy-efficient. They actually had ice on them (on the inside of the house) in the winter and all of the "cranks" kept breaking. So we decided to replace them and the patio door. We went to the home show and filled in ballots at every window booth. Nuden Vinyl called and then came by to give us a free estimate. The owner was a great salesman and convinced us that he was giving us a great deal, but we later found out that we over-paid by more than $20,000. We were stupid to not get several bids and to fall for the "this deal will be gone tomorrow" line. The installation was spotty, took a long time and one of the installers was suspiciously absent a lot. The contract was vague and there was no breakdown of charges. Kind of a shady operation, which may explain why they are under new ownership.

We first hired Westboro Flooring to remove the carpet from our Master Bedroom and install Brazilian Cherry. The installers were polite, professional and did a superb job. Their finish work was perfect, especially the transitions. We were so impressed that we went back to order cellular blinds and California Shutters, which again were very professionally installed. We were so happy with this work that when we decided to sell the house we again hired Westboro Flooring to install new underlay and carpet on the stairs. I would recommend them to everyone. Their prices are reasonable, their installation is impeccable and their professionalism is without equal.

Sudden downpour & strong wind, followed by water leaking into basement & first floor . Called Emergency no. Took a long time for them to answer. Guy came said he would be back at 11 next day, showed up at 1:00 with excuse and "will be back later or tomorrow morning". Showed up at noon next day. Not sure about repair - won't know 'til next rainfall. Won't call them back in.

Dave has done work for us several times and this time he was a life-saver. After an E.S.A. inspection followed by a rather intimidating letter outlining several deficiencies, Dave came in - calmed our nerves, completed all of the work quickly and efficiently and our certificate is on its way. If we had known Dave when we had the basement finished we would have had him do the work in the first place.