Private User

I read several reviews for window replacements and must say my experience with HTR has been nothing but positive-from the initial sales meeting to final install. The sales guy, IVAN was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly, Which I was grateful for! He gave me a lot of info about windows, from 2 pane to 3 pane, about the hardware's and their warranties, about the whole process of ordering and installation. It was overwhelming to get so much knowledge, but just the fact that Ivan took all the time in the world to explain everything in details, made it easier for me to come to a decision. The windows did end up ready for installation within that time frame. HTR graciously set the installation date according to my schedule. And I can't rave enough about the team who came out and completed the install. The installation crew were on time and addressed all my concerns. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. The framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative me and my family is. They cut no corners and provided exceptional install service that gives us a peace of mind! Thank You HTR Windows, IVAN for the exceptional services you have provided. Definitely 5/5 stars