I bought a very specific (I did a ton of research for "the one" above the range oven that would work in my small space). They called me after I ordered and said that they didn't have it but would find me "something similar". When I inisited it must be this exact model, they said it was just back ordered and would be in by the end of the month. 2.5 months and MANY long wait on hold phone calls later....they finally authorized a refund and I ordered for somewhere else. 2 months after this, I realized I did not see the refund (its 700 dollars) and called. Not only had they NOT done it but they tried to tell my that it was now in a warehouse after MONTHs of no contact and THREE people telling me my refund was input and would be on my card in 4-6 weeks. Looks like a real big box company but NO. BEWARE!!!!

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