I contacted this company to repair the ice maker in my 2 year old Kenmore fridge on Sep 4/15. It was producing ice, but at a very slow rate. The technician - Joe - came on Sep 5/15. It was quickly evident that Joe was not fully trained. He spent most of the call on the phone with someone getting instructions. He was speaking Hebrew on the phone - which my roommate understood and translated for me. After a couple of hours of taking everything apart he replaced a thermostat and went on his way. The ice maker was not repaired. I called back on Sep 7/15. Joe returned on Sep 9/15. He opened the ice maker (which I hadn't done since I'd checked it on the 7th when it had only a few cubes), saw that it was 3/4 full of ice and declared it repaired. Since I hadn't checked it since the 7th when I'd called back I assumed he was correct. After he left I was suspicious, so I bagged the ice that was in the ice maker and waited. Day one, 5 cubes. Day 2, a few more and so on. It still wasn't working properly. I called back on Sep 14/15 and spoke to Dan, the Manager who told me he'd speak with Joe and get back to me. At 2:56 pm on Sep 15/15 I called the main office and asked for Dan again. I was told he was gone for the day. When I commented about his hours of work the very rude "customer service rep" told me "Dan doesn't work for you, he is the boss." My being a dissatisfied customer didn't seem to concern her at all. It's now October 14, 2015. I have called the technician and/or the main office over 20 times. I was promised on Sep 30/15, by Joe the technician, that he and his boss would be here to repair my fridge on Oct. 2/15. Well, that didn't happen. No call, nothing. They have a 60 day money back guarantee and the clock is ticking. According to Joe I will get my money back if they don't complete the repairs in that time period. I'm not holding out much hope. I do not recommend this company!
- Approximate cost of services:
- $400.00
