GARY LITTLEWOOD from Fort Erie

had to sign up for plan, there 10 min $209..(just needed cleaning) ..worked for 10 min after he left, sent another guy 4 hrs later, , had had to order a gas valve (it flashes to code to tell you whats wrong)..part was to be in next morning..told to call..nobody seems to know anything..finally after 5 calls was told on backorder..3 hrs later they called to say someone would be there between 6 -10 pm @ 8 pm was told 10...guy shows up friday @ 10pm...and asks me where the part is???..says he would reoder again ..call saturday...saturday..numerous calls , no one knows..told it would be in monday, call then...monday morning..no valve , no one knows anything..canceled, called a private repair place, came @ noon ordered the part for tuesday, he went to supplier to pickup, & saw identical valve there, still waiting to be picked up by direct energy..part installed, working by noon .First call thurs 9 am fixed by someone else 5 days later...now to try and get that $209.00back