Overall, the renovation looks beautiful and it was completed in a timely and professional manner, particularly since it was during the early stages of the pandemic. However on closer inspection (after I paid - my mistake), I realized that the edges of the white shower surround tiles are broken and stained black in many places. I recalled their installer saying that the tile cutter broke while she was working with it, and she made a call to the owner (Annastacia) at the time. I'm now unhappy with how the shower looks. Many of the tiles have broken edges. There are black marks along the edges of the tiles (not the grout, but the tiles themselves). Annastacia promised, over many months, that they would come back and do whatever was needed to correct their mistake. In good faith, I gave her lots of time because of the pandemic and other issues that she had explained to me. There was always a reason why she couldn't deal with it and she just didn't respond to my last call. I was very disappointed, needless to say.
- Approximate cost of services:
- $16,000.00