Reviews

10/10

Enrique answered my request for a quote really quickly. We made the deal a couple of days later, and a couple of days after that he came over and chopped back my gigantic lilac bush. He was very friendly and the job was done quickly, well and neatly. Full marks! Id contract him again.

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Company Response

Hello David and thank you very much for your wonderful review, please feel free to contact us at anytime that you will need an assessment or tree work thanks and have a wonderful day sincerely Enrique

10/10

Aubrey was professional and experienced in helping me navigate choices without being pushy. The quality of the components and workmanship was excellent and the work day unfolded as expected. The doors look great.

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Company Response

We appreciate your patronage and gracious review!

4/10

I've had an even split of good and bad experiences with Cosmopolitan. Their administration is chaotic and takes more than a week of phone tag to set up an appointment, each back-and-forth comes with subtle blame directed at me for not being available at times more convenient to them. They have competently installed an air conditioning unit in the past, and I've dealt with technicians who are seemed fair with their analysis and fairness with billing. However, yesterday, which was something like my sixth encounter with them, a technican took his initial look at my furnace and exclaimed "Terrible!" He explained that the furnace was too powerful for my house's needs and my ductwork's ability to distribute heat. This diagnosis comes after I've had the furnace for 11 years and seen three or four technicians from the same company. He basically threw the company's expertise under the bus. I asked why nobody had ever mentioned this - he said "they only see what they're looking for, once they fix the biggest problem, they're not going to waste their time diagnosing every other issue". Seems to me that if my furnace is ALL WRONG, and he saw it immediately, I should have expected this news some years ago (notwithstanding the doofus who originally installed it, then went AWOL). I asked why my furnace was just starting to exhibit overheating problems now; he countered that it had probably always been this way -from day 1 - and I'd just never noticed. I find this very hard to believe considering the racket it's currently making, the lack of diagnosis by anyone else and his inability to do anything about the situation ("build new ductwork, it's the only real option"). Maybe he's right after all, but I should have known about this years ago. Cosmopolitan, you were OK for a while but I can't abide your lousy customer service and contradictory diagnoses.

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9/10

Gary & co. were very responsive through the entire job process, which was one of the main reasons I selected them although they were the highest of several quotes we solicited to replace our eaves and disconnect the downspouts. The estimator was very thorough, everyone showed up on time and the work was done quickly. There was some mess left over, so I called them about it. They came over to clean up within 48 hours although by that point it had rained and some of the mess had washed away. A few weeks later, a heavy rainstorm demonstrated that one section of eaves was not sloped properly, but they came by promptly and we haven't had any problems since. I would hire them again and recommend them without hesitation.

1 of 1 people found this review helpful.
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Company Response

David, thank you for your awesome review.
Sorry we had to return to rectify leak issue. All of our work is fully warranted to ensure value for your money.
Thanks again, best regards