Mrs. Dalen from King City

After several frustrating calls and estimates, I found Gold Star Windows.. My first call I was actually able to speak to person instead of a machine. The rep. Ilia gave me some background info (been in business for @30 years, etc) and set me up for an estimate. Ilia was prompt and personable. He got right down to business, gave a thorough, but not too technical explanation of the windows and the whole process. He basically answered my questions before I even had to ask!! He realized the problems I had with my current windows with just a quick look. Ilia explained the specs for the particular windows I wanted, gave me a fair price, and was not pushy. Emails and phone calls were promptly answered by Ilia himself, and I had placed the order. Communication was good when we set up date to install. Sergio and Alex (installers) showed up on time, were careful not to dirty my floors and house, took out the old, put in the new, fixed wood and insulation, capped and caulked inside and out!! Sergio answered my questions, gave some final info and the windows look great!!! So far the window quality is good. It's a lot quieter, they are easy to open, and the tilt out makes it so easy to keep clean. I highly recommend Gold Star Windows and the brand that they use..Can't wait to see the difference in my heating bills!!!