Leaside update

FORTRESS is top-notch! What a breath of fresh air when it comes to quality of work and customer service. From our first meeting in October 2021 until our installation date of February 2022, our sales rep, Rich was honest, helpful and very amiable...every step of the way. Rich was honest in telling us the costs and dates for installation. He kept us up to date. Another company quoted twice the FORTRESS price for our new door! I asked Rich about it, and he explained that many companies use the doors to make their big profit. Even though prices for our windows and door had increased by about 20%, FORTRESS kept to the original contract and did not even suggest at trying to recoup some of their losses. The installation crew of Alex and Edward were outstanding. The 3 windows and door were installed in one day, from start to finish and clean up. One of the windows was particularly challenging and Alex had to reframe. His work was great! To ensure that the trim around all the windows was the same as the original, Alex salvaged the trim from the door replacement and custom trimmed the "difficult" window...his idea, not mine! When Rich and I were settling up, I mentioned that the mechanism that decelerates the storm door from slamming shut, had come off during the installation process. Rich went to his truck, picked up some self-tapping screws and put the mechanism back on the storm door...all I did was watch. That's the customer service that you don't often see these days! If you need windows or doors or anything else that FORTRESS provides, I highly recommend FORTRESS...and I'm old-school....you earn respect you don't just get it.