Steve in Bancroft

Unfortunately my experience with Jordan and Extreme Eaves has been extremely disappointing. Contracted to install a very basic eavestrough on my rental, the work has yet to be started. Promised before Christmas, literally committed to it days before too so his schedule could not have changed, I reluctantly sent money to cover materials. Only $300 as I wouldn’t agree to half the quote. He gave me excuses as to why he couldn’t front the money so although I expressed concern in doing so, I did based on his word. It was supposed to start the next morning so a few hours wouldn’t hurt right??… wrong. I sent up a second $400 transfer that I’d give the password to him once I knew he arrived with materials. This was our deal. In what I see as a security flaw with the banks, they were able to accept both payments. I didn’t make a huge deal out of it other than I will be addressing that with my bank, as I expected he’d show. The excuses kept coming. It’s now end of day Jan 07 and with multiple requests to either complete the work or refund my money, neither has been done. There been more excuses to “why” he can’t do it. I get the holidays, I do, but we had an agreement to completed the work and more than a few weeks have gone by. He has not reached out to me each time, it’s been me chasing him for why is the work not yet completed. I feel he had a lot to learn about, scheduling, money management, communication and well… conducting:running a good business. I would honestly keep looking elsewhere and if you give him a chance, as I did, then I wouldn’t front one dime until he’s on your site with materials in hand. Any successful business should be able to “float” a few hundred dollars and I should have moved on once my spider-senses told me too. I look for the good in people and trust way too easily. I also am a principle based and disciplined business owner myself so understand the value of providing exceptional service… My interaction has failed on all accounts and now unfortunately I need to write a “warning review” and get the police involved and start chasing a refund… which I will do Jordan. See you in court. It's Feb 01 and still nothing... Way to take my $700 and continue to not provide the service I paid for. excuses, excuses and more excuses! Mar 05, NO calls, NO follow-up nothing. I guess he should be thanking me for providing Christmas money to his family as he took it and never came back. I don't expect he will be at this point.