turnip

Not impressed with these guys. They will sell you whatever you ask for but don't actually have the product and cannot get the product you need. Make you run around to multiple sites to pick up product and then don't actually have the product their systems say they have on hand. Then they will tell you to buy what they have and they will order more in but decide later that they won't and leave you hanging with 1/2 a project complete. The customer service used to be quite good but it has gone way down. I would suggest seeking a different supplier for your stone products.

Unprofessional, cancelled appointments repeatedly. When they finally showed up, they told me they would charge me $120 for the visit but would waived if I repaired through them. Diagnosed the problem as a bad element on my cooktop, 600$ for the part and $400 labour. I agreed like a dummy. Charged me 70% upfront and only took debit (red flag!). Took 3 months to get back to me with an appointment. Came back and replaced the part and SURPRISE, it was still broken with the same issue. Told me they had to take the whole cooktop into their lab. Left me without a stove for over a month only to call me back and say they couldn't find the part and I was basically out of luck. No refunds for no work done and would not refund the $600 part that was unneeded. Then took a couple weeks to show up to return the cooktop. So I ended up out $700, went without a stove for months and ended up in the exact same place I started with. Any other reputable company would have told me up front vs randomly replacing expensive parts. Completely inept and unprofessional. I will never hire them again and will go out of my way to warn others. Thinking about taking them to small claims court.