I have been paying for a home protection plan for over 10 years. Yesterday, our furnace stopped working at approx. 3pm. We noticed it at 6pm (when we got home from work). The temperature in the house was below 10 degrees and dropping. Called DE to get someone to come.., the earliest they could do was 11am the next day? Seriously, I have been paying these clowns $240 a year for the past 10 years, and that is their emergency service. I had to call another company to come and fix the problem. You be the judge, but is this right or acceptable? I have received nothing but lousy service from this company, and now this???
- Approximate cost of services:
- $5,000.00
- Company Response
Hi John,
Can you please send us your phone number and address and we will investigate further. We understand how frustrating this must have been and we’ll find out why someone wasn’t able to get to you that night.
Direct Energy