Price gauging on the replacement part.
called Just in Time Furnace because my furnace wouldn't start. I had already determined that the problem was the igniter and told the person on the phone that. I had already removed the bad igniter myself. I was told it would be just under $100 for the service call and a min of $100 even if I don't want the work done after the tech comes out and I get a quote. So basically, $200 for doing nothing if I don't accept the quote. No problem I thought. How much could it be to replace a 40 dollar igniter, a 10 min job. Well, the tech gets here and quotes me $350, including the service call fee. That's right, he charged me $250 for a 40 dollar part that took 10 min to install. Remember I had already diagnosed the problem and removed the old part. He agreed the minute he saw the old part that I was correct and just replaced it. I find this kind of price gouging to be completely unethical and disgraceful and I want people to be fore warned before calling these people.
- Approximate cost of services:
- $350.00
- Company Response
Hi Dean,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. When replacing parts our labour fees are included within the price of the part itself, as well as a 1-year warranty. Furthermore, please note we get our parts from suppliers, which is why it would also cost more than a part you could get off Amazon or a different retailer that sells directly to the public. We hope this helps clarify our pricing a bit more, as we pride ourselves on having competitive pricing within the furnace industry.
Please feel free to reach out to our office with any further comments, concerns, or suggestions you wish to share.Best,
Just In Time Team